FAQ
How Do I Place An Order?
Placing an order with US is simple and personalized! To order your favorite gemstone jewellery, you can contact us directly on the phone numbers provided on our website. We believe in offering a seamless shopping experience, ensuring you get the perfect piece that resonates with your energy. Feel free to reach out for any queries, customization requests, or guidance on selecting the right gemstone for you. We’re here to assist you every step of the way!
Secure Ordering & Payment Options
we offer worldwide shipping, ensuring that our handcrafted gemstone jewellery reaches you wherever you are. We accept payments globally, making it easy for you to shop from any location. Once your order is confirmed, we securely pack and dispatch it with trusted shipping partners to ensure safe and timely delivery. For any payment-related queries or shipping details, feel free to contact us—we’re here to assist you!
Returns & Refunds
we take pride in crafting high-quality gemstone jewellery with care and precision. Due to the nature of our products, we do not offer returns or refunds once an order is placed. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will assist you in resolving the issue. Your satisfaction is important to us, and we are committed to providing the best service possible. For any concerns, feel free to reach out to us.
Privacy Policy
At JISVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect your name, contact details, shipping address, and payment information when you place an order. Additionally, we may gather non-personal data such as browsing behavior on our website to enhance user experience.
2. How We Use Your Information
To process and deliver your orders
To communicate with you regarding your purchase or inquiries
To improve our website, products, and services
To send updates, promotions, or special offers (only if you opt-in)
3. Data Security
We prioritize the security of your personal information and use secure servers to protect it from unauthorized access. We do not store or share your payment details; transactions are processed through trusted payment gateways.
4. Third-Party Sharing
We do not sell or share your personal information with third parties, except when required for order fulfillment, legal compliance, or improving our services.
5. Your Rights
You have the right to request access to your personal data, update your details, or opt out of marketing communications at any time.
6. Updates to This Policy
JISVA reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it periodically.
For any questions or concerns regarding your privacy, please contact us directly.